Staff Support
ICT Customer Services teams provide staff with a central area where IT queries can be resolved in a reliable and efficient manner. They are your first point of contact and will offer help by phone, email, in person and via Remote Control.
ICT Customer Services are your first point of contact and they will log a call for you and prioritise the call depending on the impact on the University. Calls logged are in the range of High, Medium or Low. The aim is to resolve all fault calls within 5 days. ICT Customer Services are unable to give details on when a call can be completed.
Once a call is logged for you, ask for the incident number or wait for the auto-email providing you with the call incident number. Taking a note of this number will make it easier to find your call should you wish an update.
When on campus a staff member can also log their own incidents by going to http://www.servicedesk.uws.ac.uk
How to login to Self Service
- In the 'User' box enter your old/original login ID e.g. mcal-ss0.
- Click on 'Log In' or press Enter on Keyboard.
- Once logged in click on link to 'Self Service' on top right hand side of page.
There is no password set up initially. If you wish to create a password click on ‘Change Password’ link once you have input your username. Leave the ‘old password’ box blank and enter desired password as instructed.
Contact the ICT Customer Service teams via telephone 0141 848 3999, by email helpdesk@uws.ac.uk or in person at the Reception desk on Paisley campus in J block/Ayr campus in C116/Hamilton campus A212/Dumfries campus RutherfordMcCowan building room 347.