Staff Support
Logging a call with ICT
ICT Service Centre is your first point of contact and they will log a call for you and prioritise the call depending on the impact on the University. Calls logged are in the range of High, Medium or Low. We aim to resolve all fault calls within 5 days. The ICT Service Centre is unable to give details on when a call can be completed.
Once a call is logged for you, ask the Analyst for the incident number or wait for the auto-email providing you with the call incident number. Taking a note of this number will make it easier to find your call should you wish an update.
You can now log service desk calls by clicking the link below and entering your Novell user ID. Calls will then be picked up by ICT Support Analysts or passed to the appropriate team: http://www.servicedesk.uws.ac.uk
If you have any IT problems, contact the ICT Service Centre via telephone 0141 848 3999 or by email helpdesk@uws.ac.uk
Telephone: 0141 848 3999
email: helpdesk@uws.ac.uk