Student Support
The ICT Service Centre is your first point of contact. They will log a call for you. Please be prepared to provide your banner ID and be able to provide any additional information for security purposes in the event that you do not have your bannerID card with you. Calls logged are in the range of High, Medium or Low. Our aim is to resolve all fault calls within 1 hour. The ICT Service Centre is unable to give details on when a call can be completed.
Once a call is logged, ask the Analyst for the incident number. Taking a note of this number will make it easier to find your call should you wish an update.
If you experience problems logging in, contact the ICT Customer Service teams via telephone 0141 848 3999, by email helpdesk@uws.ac.uk or in person at
the Reception desk on Paisley campus in J block (above Qwerty’s Cafe),
Ayr campus in C116,
Hamilton campus A212,
Dumfries campus Rutherford McCowan building room 347, Telephone 0138 770 2028.