Student Support
wireless access and coverage
Please note that wireless access at UWS is still in the development stages and is occasionally not available. We are also unable to provide support for personal equipment.
“The university wireless network is designed to allow purely http access to websites. Any other uses, i.e. gaming, Skype, etc. are not supported. It is part of the academic network monitored by JANET and should therefore be used for educational and research purposes.”
Paisley Campus
Ayr Campus
Hamilton Campus
Dumfries Campus
Paisley campus
Coverage
- Library - All areas
- E Block South - Adjacent to E258
- F Block - Common room
- J block - Open access labs
- J Block - Internet break out room
- L Block - Adjacent to L234
- P Block
- Student Union - Bar area and Java café
Underwood Residences
Also have wireless access.
Thornley Park Residences
- All villas except villa 16 which has wired access
- Sports centre - Teaching area and main hall
Accessing the Wireless Network at Paisley
Supported operating systems:
- Windows XP SP2
- Mac OS X
It is recommended that operating systems are kept up to date with latest security patches.
Supported browsers:
- Internet Explorer 6 and above
- Firefox 1.5 and above
It is recommended that browsers are kept up to date with latest security patches.
Wireless adapter supporting either:
- 802.11a - 54 Mbps
- 802.11b - 11 Mpbs
- 802.11g - 54 Mbps
Note these speeds are the maximum speed and the University of the West of Scotland make no guarantee of overall speed through the wireless network.
Up to date Anti Virus Software
It is also recommended that users install Anti Spyware software, such as:
- Microsoft Defender
- Spybot Search and Destroy
- Ad-Aware SE personal
Help And Support
If you would like documentation on configuring a laptop or a mac to use the UWS wireless access, please email Helpdesk@uws.ac.uk from your UWS student email account.
The wireless service is fully supported but any support provided for personal equipment is provided on a best endeavour basis and no guarantee is made to provide a solution on all computers.
Accommodation staff in the residences should not be contacted to provide assistance with the wireless network under any circumstances.
Standard support hours apply.
Ayr Campus
Coverage
- Internet café
- Library - All areas
- Student Residences - Communal areas
- Student Union - Bar Area
Accessing the Wireless Network at Ayr
Supported operating systems:
- Windows XP SP2
- Mac OS X
It is recommended that operating systems are kept up to date with latest security patches.
Supported browsers:
- Internet Explorer 6 and above
- Firefox 1.5 and above
It is recommended that browsers are kept up to date with latest security patches.
Wireless adapter supporting either:
- 802.11a - 54 Mbps
- 802.11b - 11 Mpbs
- 802.11g - 54 Mbps
Note these speeds are the maximum speed and the University of the West of Scotland make no guarantee of overall speed through the wireless network.
Up to date Anti Virus Software
It is also recommended that users install Anti Spyware software, such as:
- Microsoft Defender
- Spybot Search and Destroy
- Ad-Aware SE personal
Help And Support
If you would like documentation on configuring a laptop or a mac to use the UWS wireless access, please email Helpdesk@uws.ac.uk from your UWS student email account.
You can also email wireless@paisley.ac.uk with a full description of the problem, details of the operating system and browser, wireless adapter and contact details.
The wireless service is fully supported but any support provided for personal equipment is provided on a best endeavour basis and no guarantee is made to provide a solution on all computers.
Accommodation staff in the residences should not be contacted to provide assistance with the wireless network under any circumstances.
Standard support hours apply.
hamilton Campus
- Library – located at room behind Computer Suite
- Students’ Union – throughout building
- Almada ground floor – next to SU shop, opposite toilets
- Halls of Residence – throughout all blocks
For now, there is no wireless hotspot in the Caird or Beckford buildings.
The University of the West of Scotland provide a free wireless network for use by both students and staff.
The network provides up to 54 mbps Internet access for Mac or PC laptops.
Accessing the Wireless Network at Hamilton Campus
Firstly, and most importantly, you must have a wireless network card, the card must be set to obtain a DHCP IP number, and not have a static number entered.
If you have this set, go to one of the wireless hotspots and open up your network setting to display available networks.
The University’s wireless network is called public. Connect to the public network.
After connection, open your web browser. You will then be redirected to the login page. For the username and password please email helpdesk@uws.ac.uk from your UWS student email account.
The username and password will change in future to match your normal student login. After login, you will be redirected to the University home page. You can now browse to any other site.
If you have any problems connecting, please contact the ICT Services situated on the second floor of the Almada building, room 212.
Dumfries Campus
No wireless access yet.
Telephone 0414 848 3999 email: helpdesk@uws.ac.uk
Reception J304 (Paisley Campus)
Telephone: 0141 848 3999
email: helpdesk@uws.ac.uk
Reception: J304
(Paisley Campus)
