Wi-Fi Access

  • Contact Information, Technology & Digital Services (ITDS)

    Telephone: 0141 848 3999
    Ayr: 4.022
    Dumfries: Dudgeon House E1.4
    Hamilton: A212
    Paisley: Library level 3
    Hours: 08:45-21:00 (Mon-Thu), 08:45-16:30 (Fri)
    Email: helpdesk@uws.ac.uk

  • Wireless internet access is available to Students, Staff and visitors on all four campuses. Configuration instructions are in the User Guides section below.

  • Wireless Services

    • EduRoam
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      Provides students and staff with authenticated access to the UWS network from their own personal device when on campus as well as providing access to the internet when visiting participating institutions.

      It also allows visiting students and staff from participating institutions to connect to the internet by using credentials supplied by their home organisation.

    • Printing
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      You can access printers from the wireless network using EveryOnePrint - instructions are on the Printing page
    • Conditions of Use
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      All users of the wireless services agree to abide by the following Acceptable Use Policy.

      Users of the EduRoam service must agree to follow the Janet Acceptable Use Policy
  • Wireless FAQs

    • General FAQs
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      What is the wireless networking service?

      A centrally-managed wireless network service that allows registered users* encrypted and secure access to the internet-based resources from the University and the wider internet – 24/7, 365 days a year.

      *Note: You will only be able to access the wireless network with a valid UWS username and password. These are issued to you at the time of registration for computing facilities at the University.

      Which service should I use?

      - UWS Staff and students, and visitors from other EduRoam participating institutions should use the EduRoam service
      - UWS Staff  and students visiting other EduRoam participating institutions should use the EduRoam service

      Where will I find information about connecting to the service?  

      Documentation providing instructions on how to connect to EduRoam is provided in the User Guides section on this page. 

      Can I access the service anywhere on campus?

      Most University academic and administrative buildings on all campuses will benefit from wireless access. However, there may be limited coverage in some areas, e.g. toilets, stairwells, sports halls, changing rooms, outdoors, etc.

      Can I print?

      You can access printers from the wireless network using EveryOnePrint - instructions are on the Printing page

      What browsers can I use?

      There is no restriction on the browser you can use.

      Is there anything I should not use the wireless networks for?

      When using the wireless networks you are bound by our regular Conditions for using IT facilities. Specifically, the wireless network should not be used for anything that:-

      • is illegal
      • is commercial
      • poses a security risk
      • could cause a denial of service

      Please remember that the wireless network is shared and is therefore not intended for use by high bandwidth applications such as streaming audio/video, large file transfers/downloads, interactive graphic environments/games, etc. Such usage may impede the quality and speed of service for others.

      How secure is the wireless service?

      Your data is encrypted as it passes through the wireless network. However, you should be aware that no encryption is 100% secure. In addition, you must ensure that you have some form of anti-virus software installed and kept up-to-date.

      Do the radio frequency (RF) emissions from the wireless system pose a health risk?

      Read the advice from the Health Protection Agency

      Can members of the general public use the wireless service?

      No - they may be able to see it on a WiFi enabled laptop/PC but will not be able to log on without a UWS username and password. Guests to the University can request access to the wireless service when visiting a member of staff, and a temporary username and password will be issued.

      Do I need to use a proxy on my web browser to access external web pages?

      No, the University uses transparent proxy so no settings are required.

    • EduRoam - General FAQs
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      What is EduRoam?

      EduRoam (Education Roaming) is a location independent wireless network that allows for inter-institutional roaming.

      Within the UK, EduRoam is a JANET(UK) initiative and is delivered by the JANET Roaming Service. You can locate other participating institutions in the UK and Northern Ireland by checking the JaNet website. (Note that institutions where the Service is listed as Home Only do not provide a service for visitors.)

      For locations of participating institutions outwith the UK refer to the EduRoam website..

      Where is EduRoam available?

      At UWS, EduRoam provides staff with authenticated access to UWS's network from their personal device, and UWS staff can log on to EduRoam with their UWS login details at participating sites worldwide.

      Similarly, EduRoam allows visitors from participating institutions to gain access to their own home network when visiting UWS by using credentials provided by their home organisation.

      What do I need to access the UWS EduRoam service?

      You must be an authenticated member of the University of the West of Scotland or of an institution that participates in the JANET Roaming Service

      What can I do when connected to the EduRoam service?

      On campus, you will have secure internet access via your Web browser, just as you would at a desktop or classroom PC. This will enable you to connect to the Staff intranet, Moodle, and to read e-mail via Outlook Web Access. Authorised members of staff may also access Banner.

      In addition, UWS users will be able to use e-mail clients such as Outlook.

      Note: Visitors to UWS from other EduRoam institutions will have internet access via the minimum EduRoam service as defined by JANET. For full details of the EduRoam service, see the JANET Roaming Service User Guide at www.eduroam.ac.uk/documents/JRSUserguidev2.doc

      Where will I find information about connecting to EduRoam?

      User guides providing step by step instructions on connecting to the EduRoam service are available in the User Guides section of this page

      Who provides support for EduRoam?

      ITDS provides EduRoam support for UWS staff, UWS students and visitors from other Universities when on any UWS campus

      When visiting another EduRoam institution, staff and students should contact IT at the University they are visiting in the first instance.

    • EduRoam information for UWS users visiting other institutions
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      If you are visiting an institution that participates in the EduRoam service and you have configured your device to use EduRoam at UWS then you should be able to connect to the EduRoam wireless service at the host institution with the same username and password that you use at UWS; however we recommend you check with the host institution before you leave for any possible differences.

      Configure your device for the site you are visiting - you will need to know the following:

      • your realm: e.g. uws.ac.uk
      • your email address and password (note – you must use your email address – this is the only format that will work with the EduRoam network)
      • the UWS wireless support web site address: www.uws.ac.uk/wireless
      • the UWS Conditions for using IT Facilities
      • the ITDS Helpdesk phone number: +44(0)141 848 3999

      Before you leave UWS, you should check that:

      • your device works with the UWS EduRoam service;
      • you have read the Acceptable Use Policy of the institution you are visiting;
      • you have confirmed that the network facilities you require are provided by the host service;
      • you have confirmed that remote access to the UWS facilities you require is permitted by the host site.

      When connected to EduRoam at a participating institution

      • access to some UWS resources is restricted
      • the services available to you off campus are the same as those available to you when connected from home, or from an internet café
      • you will be able to access your e-mail via Outlook Web Access
    • EduRoam FAQs - participating institutions visiting UWS
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      How do I configure my device to connect to EduRoam?
      Details of how to connect to the UWS EduRoam service are available in the User Guides section on this page. For detailed guidance, see the JANET Roaming Service Connection Guide(PDF).

      What should I do before I arrive at UWS?
      Before you leave your home institution, you should check that:

      • your device works with your home site JRS service (where present) and is prepared to accept dynamically-assigned IP addresses;
      • you have read the UWS Acceptable Use Policy;
      • you have confirmed that the network facilities you require are provided by the UWS EduRoam service;
      • you have confirmed that your home site permits remote access to the facilities you require from UWS.

      If in any doubt, contact your local IT support before you go.

      What can I do when connected to the EduRoam service at UWS?

      Visitors to UWS from other EduRoam institutions will have internet access via JANET to:

      • Web browsing, including secure websites
      • E-mail, send and receive
      • VPNs (Virtual Private Networks)
      • File transfer
      • Remote Shell and Desktop

      The University of the West of Scotland provides a JRS 2-tier service. For full details of this service, see the JANET Roaming Service User Guide at https://www.jisc.ac.uk/eduroam

      What guidelines should I adhere to when using EduRoam at UWS?

      By connecting to the UWS EduRoam service you agree to abide by the UWS Acceptable Use Policy.
      You are also bound by the JANET Acceptable Use Policy and that of your home organisation.

    • Troubleshooting FAQs
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      What do I do if I can't remember my user ID and password or my user ID and password are not working?

      Make sure that you are entering the correct user ID - refer to the appropriate User Guides for information

      What do I do if I can connect to wireless but can’t access any web pages except for the University of the West of Scotland site?

      Make sure you have selected the correct settings – see the User Guides for guidance.

      What if I am able to detect a strong wireless signal but am experiencing frequent disconnections?

      This could be caused by a number of issues. However, in most cases, one of the following solutions usually helps :

      - if you are running Windows 7 ensure that you have disabled IPv6 – instructions are in the appropriate User Guides; if you have already done this, ensure that the drivers for your wireless network card are up-to-date (manufacturers frequently release updated drivers for their wireless cards in order to fix various problems, so it is always worthwhile checking their web site and downloading and installing any new drivers for your card)

      - if you are using a Mac, ensure that you have disabled IPv6 – instructions are in the appropriate User Guides; if you have already done this, ensure that your Mac OS is up-to-date and that any major software updates from Apple have been installed, especially those relating to airport wireless

      What if I don’t have a WiFi card?

      If your laptop does not have an internal wireless card then an external USB wireless stick should be purchased to provide access.

      What should I check if I am still having problems?

      - Disable IPv6 - users with a Windows 7 laptop may have to disable the IPv6 settings
      - Low battery - some laptops will close down certain services when the battery starts getting low; try plugging your laptop into the mains
      - Enable wireless card - some laptops do not have the wireless card enabled as default; make sure you enable the wireless card before setting up your laptop