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Concerns & Complaints

We’re committed to providing the highest standards of service for our students and the public. If you think we’ve fallen short, we’d like to hear from you. Complaints help us to improve our services. We take all complaints seriously and we aim to deal with them fairly, promptly and in confidence.

How to complain

Please raise your issue first with the relevant School or department. This is usually the fastest way to resolve your problem. If you’re still not satisfied, you can submit a complaint using our complaints form.

Send your completed form to

Details of how we handle complaints are in our complaints procedure guide (pdf).


If you are a student and you want to challenge an academic assessment decision, you should first make an appeal. For any other complaints, use the student complaints procedure. Please note that the UWS Students' Association (SAUWS) have a separate, two stage complaints procedure which sets out how you can make a complaint about SAUWS

Scottish Public Services Ombudsman

If you believe we haven’t given a satisfactory response to your complaint, you can contact the Scottish Public Services Ombudsman.

The Ombudsman is the final stage for complaints about public authorities, including universities. Its service is independent, impartial and free. The Ombudsman normally considers complaints only after they have been through the organisation’s own complaints process.

Our complaints performance

Every year we report on our performance in handling complaints. These reports set out the number and type of complaints we receive, how quickly we respond, and the stage at which complaints are resolved.

Read our latest reports:

Report for session 13 - 14

Report for session 14 - 15

Report for session 15 - 16

Report for session 16 - 17

Last updated: 03/08/2017