Q: What are the core platforms students require access to at UWS?
A: Students will require access to the following platforms at UWS:
MyDay - MyDay is your student portal. As well as being an information resource it connects you in real-time to other UWS systems, making it easier for you to keep track of everything you need in one place. You can access MyDay at myday.uws.ac.uk ordownload the MyDay app from the app store onto your device.
MyUWS - MyUWS is your Virtual Learning Environment (VLE). An online learning platform where you will find resources related to your course and information from your lecturers. It’s important that you visit this website regularly and participate in activities set for your classes. You can access MyUWS through MyDay.
Self Service Banner - Self Service Banner is the system that maintains your student record. It is really important that you familiarise yourself with this and that you keep your personal details up-to-date. We use the information held here in case of emergency, for example if the campus should suddenly be closed. This system is where you complete your enrolment; find out about your Personal Tutor; view your confirmed grades; request Council Tax exemptions; and when it’s time, register for Graduation. You can access Self Service Banner through the ‘My Student Record’ tile in MyDay.
Your Student Email Account & Microsoft Office365 - All UWS students are provided with a Microsoft Office365 account. This includes your student email account and access to the full range of Microsoft software and applications, such as Word, Excel, PowerPoint, Teams, OneDrive and much more. You can access this via MyDay or by logging in here with your University email address and password.
We are implementing an extra layer of security on student email through Multi-Factor Authentication (MFA) - find out more here.
Q: What platforms will UWS use to deliver hybrid learning and teaching?
A: Most students will experience sector-leading, high-quality hybrid learning and teaching using UWS’s new social learning platform, Aula in the new term. However, some students (dependent on level and programme) will continue to experience their hybrid learning in the current year through our established Moodle platform.
Your academics at UWS will use Aula to deliver an engaging, accessible and impactful hybrid learning experience. Aula will ensure that you have seamless communication, collaboration and support from your academics and peers and provide you with instant access to learning content. Aula is a highly intuitive, easy-to-use platform which will enable you to make the most of your experience at UWS.
Q: What support or training is available to help me familiarise myself with the digital platforms we regularly use at UWS?
A: There is a range of support available to help you familiarise yourself with the platforms you will use regularly at UWS. For course or module-specific questions around how to best make use of the digital platforms for your learning and teaching, you can speak to your module or programme leader or tutor who will be happy to help answer any of your queries. The IT Helpdesk also continues to be available to help students maximise the benefits of the various software and applications available – firstname.lastname@example.org. If students have any issues logging in, they can access support here or by emailing the address above.
Our Academic Skills Team have also created a short video explaining each of their top five tips for studying at home. You can access each of these at the links below:
Create a workspace
Build a study community
Manage your distractions
Look after your health
Q: I haven’t learned like this before or used online collaborative environments with other students – how will I be supported?
A: The UWS Academic Skills Team provide help with developing learning and study skills, including those that are important for working and studying remotely. You can get advice on academic writing, referencing, delivering presentations, time management techniques, and much more.
All registered students have access to the UWS Online Careers & Skills Centre where you will find a range of resources to help you develop your academic and study skills, including learning online. The Academic Skills Team have launched a new resource called Get Study Ready, providing some initial advice for getting set up for online learning. Topics covered include: getting your work space set up; using video calling software; effective note taking; time management; and using study support software. You can also find out about Academic Skills induction events and book appointments with Academic Skills Advisers through this portal.
We’ve also created a guidance video for using Microsoft Teams and best practice for attending your lectures online. Our Top 5 Tips for Video Calls might also be useful viewing.
Q: What support is available to help me understand and develop my digital skills?
A: The University has prepared a free online ‘Introduction to Digital Learning at UWS’ course that will provide you with advice and guidance on the digital skills that you need for your studies.
The course will help you identify the skills that you have and the ones that you need to acquire or improve. It will also introduce some of the digital systems you will use while studying at UWS. You can work through this course at your own pace and it will be available all year for you to refer back to whenever you need it.
In addition, the Academic Skills Team, through their online appointment service, offer extensive support for developing your academic writing skills and giving you digital skills confidence. They can discuss everything from effective study strategies to assignment support in friendly one-to-one or small group sessions.
Q: How can I access resources from the library when I am not on campus?
A: UWS Library has an extensive collection of online resources that support teaching, learning and research. For more information about our online resources, please visit our Finding Books, Articles & More page of the Library website. You can search our library collection 24/7 using One Search. If you require library support, including 1-to-1 online appointments with our Academic Librarians, you can access this online via email (email@example.com) or via the Self Service Portal (hub.uws.ac.uk). Our staff will be available remotely to assist you. We also offer a number of online guides, videos and FAQs - visit our Welcome to the Library Guide for more information. Find out more about library resources here.
Q: I am using my own laptop: how can I get access to the basic software I need?
A: Students can visit www.office.com, to download the Microsoft Office suite for free, using their University login details.
Q: I need to reset the password for my student account?
A: If you’ve forgotten your password or need to reset your password, this can be done by visiting the Logging On & Resetting My Password section of the IT webpages. This webpage will instruct you on how to reset your password so you can regain access to your account.
Q: I’ve forgotten my password, how do I gain access to my account?
A: If you attempt to enter an incorrect password over four times, the system will automatically suspend your account. In order to avoid this you must set up alternative contact details. You can do this by setting up a security profile via the UWS Password Manager website.
Q: I still have questions relating to IT – whom should I contact?
A: The IT Helpdesk continues to be available to help students maximise the benefits of the various software and applications available – please email firstname.lastname@example.org. If students have any issues logging in, they can access support here or by emailing the address above.
Q: What study support software is available?
A: All UWS students have access to Read and Write Gold (a literacy tool) and Inspiration (mind mapping software). Information on how to access these is available here and support using these is provided by the academic skills team.
Q: Can I get help to access technology needed for my studies?
A: The pandemic has highlighted the importance of access to technology and UWS has put several initiatives in place to ensure that you have the best possible opportunity to learn.
If you are concerned about your access to technology and feel you require support in this area to engage with your University experience please fill in the following form.
We are committed to taking a blended approach to teaching and learning at least for the first term of Academic Year 2021/22. This means that there will be a mix face to face and online classes. For more information on our approach please check our website.
If you have any questions please contact the UWS Student Success Team, email@example.com and we will be able to connect you with the wide range of support available through the University.