Why does SafeZone need to access my ‘Motion & Fitness Activity’?
The Motion & Fitness Activity permission allows the app to detect when you are moving and when you are stationary. This information allows it to pro-actively manage battery consumption so that, when stationary, location data is pulled less frequently.
What do I need to do to start using the service?
- Download the app
- Enter your organization's email address*
- Follow the prompts to complete your registration
You must complete your registration before you can begin using SafeZone
What devices does SafeZone run on?
Phones: SafeZone currently runs on:
- iPhones (iOS v12+)
- Android phones* (Android v6+) and
- Windows PCs (a limited-functionality desktop version of SafeZone is available – contact your organization’s IT department for details).
IMPORTANT: SafeZone for Android requires Google Play Services for geo-location, push notifications, and to periodically wake the app. Google Play Services is supported by most Android devices. Newer Huawei devices (Mate 30 Series, Honor 30 Series and P40 Series, and later) are not supported due to restrictions on Huawei's ability to use Google apps and services. Blackberry 10 and Nokia X are only supported when Google Play Services is installed manually.
Tablets: SafeZone currently runs on iPads or Android tablets however, as most tablets do not have a standard SIM-based incoming voice call capability (i.e. no phone number), we recommend an iPhone or Android phone as your primary sign-up device.
If you don’t have a smartphone: but you do have a mobile phone and a tablet or iPad, use that device to sign up but put your separate mobile phone number in as your contact number.
How is my privacy protected?
SafeZone does not share a user’s location until they send an alert (emergency, first aid, or help), use the check-in or check-in timer features, or submit a tip-report that includes their location. All information that users provide as a SafeZone user is protected by Federal and State Privacy Laws. Read about our privacy provisions at www.safezoneapp.com/privacy-policy. The UWS Privacy Impact Assessment is located HERE
Why does SafeZone need to Access my Location?
SafeZone needs to access your location in order to allow you to ‘Raise Alerts’, ‘Check In’, connect Bluetooth devices and signup. Note that your location is only shared when you raise an alert or check-in. Even then, your location is only shared with the UWS team of professional responders. Your right to privacy is always respected and you can cancel any alert or check-in at any time. We recommend this is set to “Always Allow Access”
Why do I need to “Always Allow Access” to location to be able to check in?
By always allowing access to location, you can check-in and then continue to use your phone as normal, minimizing SafeZone to the background and making calls, sending mail, using the internet and other apps. If “only while using” is selected, this is not possible and SafeZone would have to remain in the foreground. This causes additional battery-drain and stops your phone from being effective.
Can I disable automatic check-in?
When you arrive on any UWS campus, you will be automatically checked-in by default. This means your location will be shared with a small group of key colleagues while you are on campus only.
This helps ensure that you can receive emergency assistance as soon as possible should it be required, and also helps ensure you receive the correct guidance following any confirmed cases of Covid on campus.
If you would like to switch off automatic check-in, please:
1) Select the menu on the top left-hand side of the app
2) Go into ‘settings’
3) Use the toggle to disable automatic check-in
Will the app drain my battery?
SafeZone has a number of features designed to optimise battery usage. Motion and activity detection limits the amount of location polling which is carried out (if allowed in your device’s permissions)
The app can have different activity profile settings, ‘default’ is recommended here for most users.
Also, remember to move SafeZone to the background once checked-in or when not being used.
Why does SafeZone need to send Notifications?
In an emergency or major event UWS may need to send you ‘Alerts’ through push notifications. These notifications may contain:
- Information or instructions (in the case of emergencies) or
- links to websites for further information
- A request to Check-in
A Check-in request would be sent so that response teams know your location and can send appropriate follow-up messages based upon it (for example instructions to evacuate, lockdown or go to an area). It also allows the organization to co-ordinate its response teams getting them to the right areas.
Using the SafeZone App
What if I accidentally press a button?
If you accidentally press any SafeZone call button, you can cancel the call by tapping the button again while the “timer” is winding down. After the call (alert) has been sent, you can still cancel your request, but you will be contacted by security to ensure your safety.
Who will answer my call or alert?
UWS has configured your SafeZone app to send your alert or call to the most appropriate people who can handle your need. If you are on any UWS Campus (Ayr, Dumfries, Lanarkshire, London, Paisley) by pressing the Emergency, First-Aid or Help button will put you in touch with the most appropriate person to address your immediate needs.
Who will see my check-in?
When you Check-In, your location (campus and building) and ID information is logged – this may be used in the event of an emergency or to support public health interventions related to COVID-19. If you need help, you will still need to press an alert button or make a Help call.
What if I am outside the SafeZone Area (off Campus)?
SafeZone will operate at any location, however if you raise a call or alert when you are outside one of the defined SafeZone areas, your app will offer you a single-tap call to local emergency services (e.g. in UK: 999).
Does SafeZone cost anything to use?
The app is free to download, however users may incur data charges if using the app when not connected to WiFi. On campus, all students and staff can get free WiFi access through Eduroam.
SafeZone is not letting me Check In, it says that there are no SafeZone regions available or it just keeps circling when trying to Check In.
To check-in you first need to be inside a SafeZone Region. There is a list of locations available in the Regions section of the menu. For the check-in to work there needs to be data available (Wi-Fi, or network data) and the app needs to know your location within 200m. Android devices, especially, have a number of power saving options which reduce location accuracy.
A few things to check are:
- That the "Location Mode" is set to high accuracy or similar
- That battery optimisation or "Doze mode" is turned off for the SafeZone app (You can find this menu by searching “battery optimisation” in your phone’s settings menu)
Finally, please check that Google Play Services are turned on as SafeZone utilises them to ascertain location. If you are still having issues, you can contact us directly through Help & Support in the Contact section of https://www.safezoneapp.com/