Q: What University support services are available?
A: Below is a range of University support services on offer to students at UWS.
The Hub - The Hub is a central contact point for student services teams. Hub staff will be more than happy to answer any questions you have about wellbeing support. Hub staff can also help with a whole range of practical tasks too, from password resets to enrolment and finance enquiries. You can contact The Hub in person, by email: firstname.lastname@example.org, by phone on 0141 848 3800 or find information and guidance at uws.topdesk.net
Disability - if you have a disability, a long-standing medical condition or a specific learning difficulty such as dyslexia, the Disability Service can help you make the most of your time at UWS.
Counselling - a professional and confidential counselling service where students can explore, and get support for, anything that is impacting on their emotional wellbeing. The University’s Counselling service has also introduced a series of bitesize wellbeing workshops which take place on Wednesday lunchtimes between 12 and 1pm. If you’re interested in taking part, check out our Eventbrite page.
Multi-faith chaplaincy - our multi-faith chaplaincy services welcomes and celebrates people of all faiths. Whatever your beliefs, you’ll find space for reflection on campus and personal support from the multi-faith chaplaincy team.
Sport and fitness - Staying active is an important part of maintaining physical and mental wellbeing. Students at each UWS campus have access to a range of sporting and fitness facilities to keep fit and healthy.
Residences - Staying in University accommodation during your studies is a great way to meet new people, make new friends and gain some independence.
SilverCloud - You can also check out SilverCloud, the University's digital therapy service. The web resource is composed of a library of courses and resources which are all based on Cognitive Behavioural Therapy (an evidence-based psychological treatment). The University has gifted free access to this resource to all students, so why not take this time to invest in your mental health?
The Students’ Union - The Students' Union works collaboratively with the University to ensure your wellbeing and support needs are met. It has a team of elected course reps, school officers and four full-time student sabbatical officers, who are there to listen to you, represent you and lead your Students’ Union to improve UWS for everyone.
Q: What support will be available to me before I join/return to UWS?
A: UWS has a wide range of support available for both new and continuing students. Please contact The Hub if you have any questions or would like to find out more about the support on offer. Hub staff will be happy to answer your question, or to direct you to the appropriate team or service. You can contact The Hub by email: email@example.com, by phone on 0141 848 3800 or find information and guidance at uws.topdesk.net
Q: I’m feeling stressed, anxious and/or depressed – what support can you offer?
A: Here at UWS, your mental health is incredibly important to us. UWS has a professional and easily accessible counselling service which can help you if you are feeling stressed or worried. You can find out more about this service and making an appointment here.
We also encourage students to check out SilverCloud – an online programme which can help you learn practical strategies for dealing with stress, anxiety and depression. It’s free and conﬁdential, and you can work at your own pace. It’s easy to use - interactive tools and activities make your experience interesting and motivational. Silvercloud gives you secure, immediate access to interactive and engaging online CBT (cognitive behavioural therapy) modules. For information and to sign up, please visit our SilverCloud webpage.
Q: I have caring responsibilities and need to plan ahead. When will I be able to access my timetable?
A: Your final timetable will be confirmed to you once you enrol. Please check your personal timetable in Microsoft Office 365 Outlook Calendars regularly. These will update within 24 hours of your enrolment with your full, personalised timetable.
For 2022/23, your timetable will only include on-campus and online scheduled events that you must attend. Your timetable will not include periods of self-led learning which you are expected to carry out in your own time. Your programme will provide you with expectations of your studies beyond what is timetabled.
Q: Is there any financial support available to me?
A: The Funding and Advice team in Student Services provides advice on a range of financial support available for students. If you are funded by SAAS, funding to support your living costs and childcare may be available through the SAAS Discretionary Funds. Students must meet the criteria set by SAAS and details are outlined here. Further information is available via the Funding Team website.
Q: I have a disability – how can I arrange support for on campus and remote learning?
A: If you have a disability, please contact firstname.lastname@example.org. We’ll send you a support request form and, once completed and returned, we’ll arrange for you to speak to an adviser to discuss your support requirements for both on campus and remote learning. We can also help you complete an application for Disabled Students Allowance.
Q: I have moved away/will move away from home to study at UWS – how can I register with a GP in my campus area?
A: Whether you’re new to Scotland or just to the local area, be sure to register with a local GP as soon as you can. Most GP surgeries are taking online applications.
Students on our Scottish campuses can find details of local doctors’ surgeries and other health services here.
London students can find local GP services here.
Q: It will really help me to know what my academic experience will be – where can I find out about that?
A: As part of our commitment to providing as much information to students as possible, in addition to this student wellbeing section of our Student Information Hub, we also have dedicated sections relating to learning and teaching, and digital skills support. Check these pages out to find out more about what you can expect at UWS and what support is available to you.
If you’re experiencing worries about your academic work your Personal Tutor or Year Leader is an excellent point of contact. They can give you practical advice, talk you through your options and explain the different support services available to you.
The Get Study Ready Resource which has been developed by the UWS Academic Skills team will also help you feel prepared for your studies. The resource has practical advice for getting set up for hybrid learning along with a range of tools, techniques and tips for study success.
Q: I’m not on campus as often as I normally would be. Can I still access free sanitary products?
A: At UWS, we believe Free Is Fabulous, so we are providing free sanitary products for our students. We are committed to ensuring that a lack of access to sanitary products in no way acts as a barrier to a student’s ability to participate fully in University life, so if you need these products please help yourself.
You can find out more here.