Q: What University support services are available?
A: Below is a range of University support services on offer to students at UWS. All student services teams have been continuing to operate remotely offering the full range of support. Students can access this support via email, phone call or video conferencing. Keep an eye on the COVID-19 information section of the website where updates on the delivery of any on-campus services will be posted.
The Hub - The Hub is a central contact point for student services teams. Hub staff will be more than happy to answer any questions you have about wellbeing support. Hub staff can also help with a whole range of practical tasks too, from password resets to enrolment and finance enquiries. You can contact The Hub in person, by email: firstname.lastname@example.org, by phone on 0141 848 3800 or find information and guidance at hub.uws.ac.uk
Disability - if you have a disability, a long-standing medical condition or a specific learning difficulty such as dyslexia, the Disability Service can help you make the most of your time at UWS.
Counselling - a professional and confidential counselling service where students can explore, and get support for, anything that is impacting on their emotional wellbeing. The University’s Counselling service has also introduced a series of bitesize wellbeing workshops which take place on Wednesday lunchtimes between 12 and 1pm. If you’re interested in taking part, check out our Eventbrite page.
Multi-faith chaplaincy - our multi-faith chaplaincy services welcomes and celebrates people of all faiths. Whatever your beliefs, you’ll find space for reflection on campus and personal support from the multi-faith chaplaincy team.
Sport and fitness - Staying active is an important part of maintaining physical and mental wellbeing. Students at each UWS campus have access to a range of sporting and fitness facilities to keep fit and healthy.
Residences - Staying in University accommodation during your studies is a great way to meet new people, make new friends and gain some independence. During the pandemic, additional procedures have been introduced to ensure you stay safe in our accommodation with enhanced cleaning and social distancing. Our Residence Team is on-hand 24/7 to provide onsite help and support, and to make special provision for those who may be self-isolating or quarantined at the start of their stay, or at any point during the academic year.
Health and safety - Our Health and Safety Services department works with governments, funders, health professionals and others to ensure UWS is compliant with national guidance in our planning for a welcoming and COVID-19 secure learning and campus experience for all students and colleagues.
SilverCloud - You can also check out SilverCloud, the University's digital therapy service. The web resource is composed of a library of courses and resources which are all based on Cognitive Behavioural Therapy (an evidence-based psychological treatment). The University has gifted free access to this resource to all students, so why not take this time to invest in your mental health? The programme includes a module on overcoming Challenging Times aimed at boosting resilience and helping you navigate Covid-19. Sign up here for free.
The Students’ Union - The Students' Union works collaboratively with the University to ensure your wellbeing and support needs are met. It has a team of elected course reps, school officers and four full-time student sabbatical officers, who are there to listen to you, represent you and lead your Students’ Union to improve UWS for everyone. The Welfare and Advice Service will continue to offer online advice and support to all students. For more information on our Welfare and Advice service, please visit the website.
The Students’ Union will be offering a range of clubs and societies, when that is possible and in-line with government guidance. This will give you a chance to get to know your fellow students, and of course, have fun!
MyDay – MyDay is your virtual university campus. Please click on the Student Support tile in MyDay to get further information, tips and advice from each of the specialist student support teams.
Q: How can I be sure it is safe to study at UWS?
A: UWS has the wellbeing of our community uppermost in our minds at all times. Our comprehensive and detailed range of Covid-19 safety measures cover all aspects of University life. You can have confidence that UWS is fully compliant with both the detail and spirit of national public health guidance. We continue to deliver a high-quality educational experience for all of our students. If you have a long-term health condition or disability that makes you particularly concerned for your health and wellbeing, please follow government and public health advice and consider the risks associated with work and return to study. You may want to talk this through with your G.P. or with the Disability Team.
Q: I am self-isolating / quarantined / locked down. What help and advice is available to me?
A: If you are unsure of what you can and can’t do during self-isolation, check out the government guidance for students at London Campus or for students studying on our Scottish campuses. If you require support during your period of isolation please visit The Hub online at hub.uws.ac.uk, call us on 0141 848 3800 or email us at email@example.com We will put you in touch with the relevant student support services. Our ‘check in and chat’ service is available primarily to international students staying in UWS residences or private accommodation and you can book an appointment here. However if any of our students would like to utilise this service we would be happy to hear from you.
Q: What support will be available to me before I join/return to UWS?
A: UWS has a wide range of support available for both new and continuing students. Please contact The Hub if you have any questions or would like to find out more about the support on offer. Hub staff will be happy to answer your question, or to direct you to the appropriate team or service. You can contact The Hub by email: firstname.lastname@example.org, by phone on 0141 848 3800 or find information and guidance at hub.uws.ac.uk
Q: I’m feeling stressed, anxious and/or depressed – what support can you offer?
A: We recognise this is a worrying time for everyone – and, here at UWS, your mental health is incredibly important to us. UWS has a professional and easily accessible counselling service which can help you if you are feeling stressed or worried. You can find out more about this service and making an appointment here.
We also encourage students to check out SilverCloud – an online programme which can help you learn practical strategies for dealing with stress, anxiety and depression. It’s free and conﬁdential, and you can work at your own pace. It’s easy to use - interactive tools and activities make your experience interesting and motivational. Silvercloud gives you secure, immediate access to interactive and engaging online CBT (cognitive behavioural therapy) modules. For information and to sign up, please visit our SilverCloud webpage.
Q: I have caring responsibilities and need to plan ahead. When will I be able to access my timetable?
A: Your final timetable is confirmed to you after enrolment is complete. Your Outlook calendar will update within 24 hours with your teaching schedule.
Timetables will only display on-campus and online scheduled events, which make up part of your full teaching schedule. Timetables may change subject to government guidance or other needs, but you will be automatically emailed should there be any changes to your timetable.
Q: Is there any financial support available to me?
The Funding and Advice team in Student Services provides advice on a range of financial support available for students. If you are funded by SAAS, funding to support your living costs and childcare may be available through the SAAS Discretionary Funds. Students must meet the criteria set by SAAS and details are outlined here. Further information is available via the Funding Team website.
Q: I have a disability – how can I arrange support for on campus and remote learning?
A: If you have a disability, please contact email@example.com. We’ll send you a support request form and, once completed and returned, we’ll arrange for you to speak to an adviser to discuss your support requirements for both on campus and remote learning. We can also help you complete an application for Disabled Students Allowance.
Q: I was in the shielding category during the pandemic: what support is available to me and do I have to come on to campus to learn?
A: Check out the current advice from the NHS and UK and Scottish Governments. If you have a disability or long term health condition and are worried about the risks associated with a return to university please speak to your G.P. and seek advice from UWS Disability Team firstname.lastname@example.org
Q: I have moved away/will move away from home to study at UWS – how can I register with a GP in my campus area?
A: Whether you’re new to Scotland or just to the local area, be sure to register with a local GP as soon as you can. Most GP surgeries are taking online applications.
Students on our Scottish campuses can find details of local doctors’ surgeries and other health services here.
London students can find local GP services here.
Q: It will really help me to know what my academic experience will be – where can I find out about that?
A: As part of our commitment to providing as much information to students as possible, in addition to this student wellbeing section of our Student Information Hub, we also have dedicated sections relating to learning and teaching, digital skills support and specific information for our research students. Check these pages out to find out more about what you can expect at UWS and what support is available to you.
If you’re experiencing worries about your academic work your Personal Tutor or Year Leader is an excellent point of contact. They can give you practical advice, talk you through your options and explain the different support services available to you.
The Get Study Ready Resource which has been developed by the UWS Academic Skills team will also help you feel prepared for your studies. The resource has practical advice for getting set up for hybrid learning along with a range of tools, techniques and tips for study success.
Q: I’m not on campus as often as I normally would be. Can I still access free sanitary products?
A: The University normally provides access to a range of free sanitary products on all of our campuses. You can find out more about this here and can rest assured that we are working hard to continue to deliver this in the current climate and you will still find supplies in the usual washrooms, and at The Hub on Lanarkshire and Paisley campuses.
We understand that the current climate might mean that you are not attending the campus as often as you normally would. To combat this, we will be making larger packs of products available in key areas across the campus. You will be able to take what you need to last you.
If you are staying in UWS Residences, you will also be able to access supplies within the residences and can ask the Res Life Team about this.
Reusable/sustainable products, such as menstrual cups and reusable pads, are also available through the Students’ Union. You should contact email@example.com to request these types of products or to ask any questions you might have about them. While access to the campuses is limited, we can work with you to make arrangements for accessing these products.