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Digital skills and support

As UWS delivers a hybrid model of learning and teaching from September 2020, it's important that students are able to access, and feel comfortable using, a range of our core digital systems remotely, and that they can tap into a host of resources available via our library.

Find out more about our library

  • Support with core digital platforms
  • Access to free basic software packages
  • Free online course to help develop digital skills
  • Resources to develop academic and study skills
  • Library staff available to provide support remotely 
  • Extensive online library resources

Having password issues?

If you’ve forgotten your password or need reset your password, this can be done by visiting the Logging On & Resetting My Password section of the IT webpages. This webpage will instruct you on how to reset your password so you can regain access to your account. If you attempt to enter an incorrect password over four times, the system will automatically suspend your account. In order to avoid this you must set up alternative contact details. You can do this by setting up a security profile via the UWS Password Manager website.

Find out more about the full range of online and digital support available at UWS below:

Digital skills and support

Q: What are the core platforms students require access to at UWS? 

A: Students will require access to the following platforms at UWS: 

MyDay - MyDay is your student portal. As well as being an information resource it connects you in real-time to other UWS systems, making it easier for you to keep track of everything you need in one place. You can access MyDay at myday.uws.ac.uk ordownload the MyDay app from the app store onto your device. 

MyUWS - MyUWS is your Virtual Learning Environment (VLE). An online learning platform where you will find resources related to your course and information from your lecturers. It’s important that you visit this website regularly and participate in activities set for your classes. You can access MyUWS through MyDay. 

MyJourney - MyJourney is a student-centred personalised learning platform that is designed to keep you on track with your studies. It provides you with access to programme-level engagement data that lets you see how you are progressing. It allows you to compare your engagement and performance with others in your class and helps you to consider if you could do better in any way. This can help to inform your discussions with your Personal Tutor. You can access MyJourney through MyDay. 

Self Service Banner - Self Service Banner is the system that maintains your student record. It is really important that you familiarise yourself with this and that you keep your personal details up-to-date. We use the information held here in case of emergency, for example if the campus should suddenly be closed. This system is where you complete your enrolment; find out about your Personal Tutor; view your confirmed grades; request Council Tax exemptions; and when it’s time, register for Graduation. You can access Self Service Banner through the ‘My Student Record’ tile in MyDay. 

Your Student Email Account & Microsoft Office365 - All UWS students are provided with a Microsoft Office365 account. This includes your student email account and access to the full range of Microsoft software and applications, such as Word, Excel, PowerPoint, Teams, OneDrive and much more. You can access this via MyDay or by logging in here with your University email address and password. 

Q: What platforms will UWS use to deliver hybrid learning and teaching from September? 

A: The University’s new learning experience platform, Aula, will be your go-to platform for learning and teaching at UWS if you are a new Level 7 or postgraduate student. Returning students will continue to use Moodle for the time being given their familiarity with the platform but plans are in place for a full roll out of Aula as quickly as possible. 

Your academics at UWS will use Aula to deliver an engaging, accessible and impactful hybrid learning experience. Aula will ensure that you have seamless communication, collaboration and support from your academics and peers and provide you with instant access to learning content. Aula is a highly intuitive, easy-to-use platform which will enable you to make the most of your experience at UWS.  

Q: What support or training is available to help me familiarise myself with the digital platforms we regularly use at UWS?  

A: There is a range of support available to help you familiarise yourself with the platforms you will use regularly at UWS. For course or module-specific questions around how to best make use of the digital platforms for your learning and teaching, you can speak to your module or programme leader or tutor who will be happy to help answer any of your queries. The IT Helpdesk also continues to be available to help students maximise the benefits of the various software and applications available – helpdesk@uws.ac.uk. If students have any issues logging in, they can access support here or by emailing the address above.  

Our Academic Skills Team have also created a short video explaining each of their top five tips for studying at home. You can access each of these at the links below:

Create a workspace

Build a study community

Study actively

Manage your distractions

Look after your health

Q: I haven’t learned like this before or used online collaborative environments with other students – how will I be supported?  

A: The UWS Academic Skills Team provide help with developing learning and study skills, including those that are important for working and studying remotely. You can get advice on academic writing, referencing, delivering presentations, time management techniques, and much more.    

All registered students have access to the UWS Online Careers & Skills Centre where you will find a range of resources to help you develop your academic and study skills, including learning online. The Academic Skills Team have launched a new resource called Get Study Ready, providing some initial advice for getting set up for online learning. Topics covered include: getting your work space set up; using video calling software; effective note taking; time management; and using study support software. You can also find out about Academic Skills Induction events and book appointments with Academic Skills Advisers through this portal. 

We’ve also created a guidance video for using Microsoft Teams and best practice for attending your lectures online.

Q: What support is available to help me understand and develop my digital skills? 

A: The University has prepared a free online ‘Introduction to Digital Learning at UWS’ course that will provide you with advice and guidance on the digital skills that you need for your studies.

The course will help you identify the skills that you have and the ones that you need to acquire or improve. It will also introduce some of the digital systems you will use while studying at UWS. You can work through this course at your own pace and it will be available all year for you to refer back to whenever you need it.

In addition, the Academic Skills Team provide resources within the UWS Online Careers & Skills Centre to support the development of your digital and academic skills.   This includes advice on a range of learning technologies to support you with things like producing mind maps and study plans, improving literacy skills as well as producing and editing your academic writing. 

Q: How will I access library resources? 

A: Following public health advice and government guidance, we do expect to be able to offer students some access to certain library services at the beginning of the new term. More detailed information about the types of access available will be provided, in line with national guidance and physical distancing requirements.  

Q: How can I access resources from the library while studying online? 

A: UWS Library has an extensive collection of online resources that support teaching, learning and research. For more information about our online resources, please visit our Finding Books, Articles & More page of the Library website. You can search our library collection 24/7 using One Search. If you require library support, including 1-to-1 online appointments with our Academic Librarians, you can access this online via email (library@uws.ac.uk) or via the Self Service Portal (hub.uws.ac.uk). Our staff will be available remotely to assist you. We also offer a number of online guides, videos and FAQs which you can access at #uwslibTalks Padlet. Find out more about library resources here.  

Q: I am using my own laptop: how can I get access to the basic software I need? 

A: Students can visit www.office.com, to download the Microsoft Office suite for free, using their University login details. For those students who require access Microsoft Creative Cloud or specialist computing software, Schools will be in touch directly to make necessary arrangements where possible. 

Q: Can I access any support to help with technology costs?  

A: If you are experiencing financial hardship and are unable to fund the cost of essential technology needed for your studies, you may be able to borrow equipment from the University, through a new Digital Hardship Scheme.

UK students can apply to the Digital Hardship Scheme by completing this application form and submitting the completed form and necessary supporting evidence to digitalhardship@uws.ac.uk

You should do this as soon as possible as the scheme has limited equipment available and will be managed on a first come, first served basis, with priority given to those in most need. The application form provides further detail so please read this carefully.

You should only apply to this new scheme if you have not already been given support to purchase technology.

If you are not a UK student and require access to technology, please contact The Hub (by emailing hub@uws.ac.uk or calling 0141 848 3800) and you’ll be advised about available support.

Q: I need to reset the password for my student account?

A: If you’ve forgotten your password or need reset your password, this can be done by visiting the Logging On & Resetting My Password section of the IT webpages. This webpage will instruct you on how to reset your password so you can regain access to your account.

Q: I’ve forgotten my password, how do I gain access to my account?

A: If you attempt to enter an incorrect password over four times, the system will automatically suspend your account. In order to avoid this you must set up alternative contact details. You can do this by setting up a security profile via the UWS Password Manager website.

Q: I still have questions relating to IT – whom should I contact?  

A: The IT Helpdesk continues to be available to help students maximise the benefits of the various software and applications available – please email helpdesk@uws.ac.uk. If students have any issues logging in, they can access support here or by emailing the address above. 

Last updated: 08/10/2020