IT & Printing FAQs

Your network password lets you access PCs and thin client devices on campus, and is the same password you will use to access the VLE, wireless and Password Manager.

If you've forgotten your network password, you can view our instructions on how to reset your password.

You can use the self service Password Manager to reset your network password. 

You may want to check that Caps Lock is not on since passwords are case sensitive.

Try logging onto another PC if there’s another one available. If you’re still not able to log in, contact the IT Helpdesk.

Download our factsheet to find out more about the systems you can access to support your learning.

Our Systems (PDF)

Self-Service Banner is available off campus at https://ssb8sso.uws.ac.uk.

Check that you are fully enrolled - you are automatically added to modules on the VLE once your enrolment is completed.

If you are enrolled and still can't see your modules, contact IT Helpdesk.

Open access areas are for students to work on coursework or revise for exams. Mobile ringtones and phone conversations can be distracting and therefore all mobile phones should be set to silent/vibrate to prevent disturbing others when you are in any area of the University where people may be working.

Yes, UWS students can take advantage of the University’s licence to download a free copy of Office 365 on up to 5 personal devices. Simply log in to office.com with your University email address and password, click on Install Office and follow the instructions.

There is also an online version available from the same location, which you can use without the need to download any software to your device. Both versions include Word, Excel and PowerPoint.

No, games may not be played on the PCs in the Open Access areas. These PCs are intended for study purposes only.

You can connect USB flash drives/Pen drives to save work and transfer files and folders from PC to PC. Privately owned equipment is connected to University PCs at the owner’s risk.

The University will not accept liability arising from such connections (eg lost data/damage to USB drive).

Remember, always back up important files to your OneDrive.

Most University academic and administrative buildings on all campuses have wireless access. However, there may be limited coverage in some areas, eg toilets, stairwells, sports halls, changing rooms, outdoors, etc.

Details of how to connect to the WiFi network can be found on the WiFi Access page. 

WiFi Access & Eduroam

There is no restriction on the browser you can use. No additional proxy settings are required once you have connected to the network.

You can access printers from the wireless network using EveryOnePrint. This enables you to send documents to the print queue from your laptop or portable device then log on to any on-campus printer to collect them.

Instructions about how to download and use this app, or access the web version, can be found on the Printing page.

Printing and Print Balance

Your data is encrypted as it passes through the wireless network. However, you should be aware that no encryption is 100% secure. In addition, you must ensure that you have some form of anti-virus software installed on your device and this is kept up-to-date.

Before you leave your own institution, you should check that:

• your device is able to connect to the Eduroam service at your own institution with your own login credentials
• you have read the Acceptable Use Policy of the institution you are visiting
• you will be able to use the required network resources using Eduroam

Remember that, when connected to Eduroam at a participating institution, access to some UWS resources may be restricted. The services available to you off campus are the same as those available to you when connected from home. You will be able to access the web version of your e-mail account (https://outlook.office365.com). If access is required to a specific site or system, please check this is possible by speaking to your local IT support team beforehand.

• Check that your laptop has an internal wireless card. Most modern devices will have this but some older models may require an external USB wireless adaptor to provide a connection to the WiFi network.
• Some laptops do not enable the wireless card as default. Depending on the type of laptop you are using, there may be a switch on the laptop to enable WiFi or you may need to go to the Control Panel and switch this option on in the Network and Sharing Centre.
• If your battery is running low, it may close down certain services on your device. Try plugging your laptop into the mains or charging your device.
• If you are experiencing frequent disconnections from the network, ensure that you have switched off the ‘IPv6’ option. Details of how to do this can be found in the configuration user guide for your device.

If you are still unable to connect to the WiFi network, contact IT Helpdesk by phoning 0141 848 3999.