IT Support
The friendly IT Helpdesk team are available across all campuses to answer your questions and assist you with our equipment and technologies.
Online
All students and staff members have access to an online Self Service Portal to search through the answers to FAQs, log calls or place service requests and review the progress of any submitted requests.
Students should log in with Banner ID and network password; staff should log in with AD number and network password.
Students from any campus can contact the IT Helpdesk via Whatsapp by clicking here.
Telephone
Students from any campus can contact the Student Hub team for assistance by telephone on 0141 848 3800. Staff members can contact the IT Helpdesk by dialling 0141 848 3999 (or 3999 if dialling from an internal phone).
Students can email the Student Hub team at hub@uws.ac.uk for assistance. Staff members can email helpdesk@uws.ac.uk.
On Campus
Staff and students are welcome to visit one of the campus Helpdesks during the following opening hours:
Ayr
IT Office (Room 4.002) : Monday to Thursday 8.30am - 9pm and Friday 8.30am - 4.30pm
Dumfries
IT Office (Room E.15) : Monday to Friday 08.45 - 16.45
LANARKSHIRE
IT Office Building 2, Floor 2 : Monday to Thursday 8.30am - 9pm and Friday 8.30am - 4.30pm
London
IT Reception Desk (7th floor) : Monday to Friday 08.45 - 16.45
Paisley
IT Helpdesk (3rd Floor, Library) : Monday to Thursday 8.30am - 9pm, Friday 8.30am - 4.30pm, Saturday 10am - 4pm
Last updated: 26/08/2022