IT Support

IT Support

The friendly ITDS Helpdesk team are available across all campuses to answer your questions and assist you with our equipment and technologies.

Online

All students and staff members have access to an online Self Service Portal to search through the answers to FAQs, log calls or place service requests and review the progress of any submitted requests.

Telephone

Students from any campus can contact the Student Hub team for assistance by telephone on 0141 848 3800.  Staff members can contact the Helpdesk by dialling 0141 848 3999 (or 3999 if dialling from an internal phone).

Email

Students can email the Student Hub team at hub@uws.ac.uk for assistance.  Staff members can email helpdesk@uws.ac.uk.

On Campus

Staff and students are welcome to visit one of the campus Helpdesks during the following opening hours:

Ayr

ITDS Office (Room 4.002)
Monday to Thursday 08.30 - 21.00, Friday 08.30 - 16.30

Dumfries

ITDS Office (Room E.15)
Monday to Friday 08.45 - 16.45

LANARKSHIRE

ITDS Office Building 2, Floor 2
Monday to Friday 08.30 - 16.30

London

ITDS Office (Room 21)
Monday to Friday 08.45 - 16.45

Paisley

ITDS Helpdesk (3rd Floor, Library)
Monday to Thursday 08.30 - 20.00, Friday 08.30 - 16.30, Saturday 10.00 - 16.00