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IT Essentials

The IT Essentials course prepares you for the following:

  • Select the appropriate computer components to build, repair, or upgrade PCs
  • Explain how to correctly use tools and safely work in a lab
  • Install components to build, repair, or upgrade personal computers
  • Explain how to perform preventive maintenance and troubleshooting on PCs
  • Install Windows operation systems
  • Perform management and maintenance of Windows operating systems
  • Configure computers to communicate on a network
  • Configure devices to connect to the Internet and Cloud services
  • Explain how to use, configure, and manage laptops and mobile devices
  • Configure, secure and troubleshoot mobile, OS X, and Linux operating systems
  • Install and share a printer to meet requirements
  • Implement basic host, data, and network security
  • Explain the roles and responsibilities of the IT professional
  • Troubleshoot advanced hardware and software problems
Smart Networks Degree Student Working | UWS Graduate Apprenticeships for 2018

Audience & Entry Requirements

Anyone who want to pursue a career in IT and learn how computers work, how to assemble computers, and how to troubleshoot hardware and software issues.

The curriculum covers the basics of computers, mobile device hardware, and software, while introducing advanced security and networking concepts and the responsibilities of an IT professional.

Entry Requirements

  • Basic computer literacy
  • Basic Internet usage skills
  • Basic PC operating system navigation skills

Course content

Comptia: IT Essentials comprises 14 modules delivered over 10 weeks, evening training sessions.


  • Module 1: Introduction to the Personal Computer system, form factors, internal and external components
  • Module 2: Safe Lab Procedures and proper use of tools
  • Module 3: Assemble the computer, boot process, upgrade and configure
  • Module 4: Overview of Preventative Maintenance and troubleshooting methodologies
  • Module 5: Types of operating systems, Windows Installation, boot files and registry
  • Module 6: Windows GUI, Control Panel, client-side virtualisation, O/S Maintenance
  • Module 7: Networking Concepts, standards, components and technologies
  • Module 8: Connecting to Lans, Wans, ISPs and the Internet, network Troubleshooting
  • Module 9: Laptops and Mobile Devices, components, configuration and maintenance
  • Module 10: Mobile, Linux and OS X Operating systems, securing mobile devices, troubleshooting
  • Module 11: Printer features, installing and sharing printers, maintenance and troubleshooting
  • Module 12: Security threats, procedures, preventative technologies
  • Module 13: Communication skills and the IT Professional, ethical and legal issues, Call centre technicians
  • Module 14: Advanced Troubleshooting for computer components, operating systems, networks and security

Comptia Testing & Additional Costs

Exams need to be booked and paid for separately via a Pearson VUE testing centre.

Funding options

The Comptia: IT Essentials course is eligible for ITA funding - visit the Skills Development Scotland website to check your eligibility and to search for courses.

We will always try to make sure that we publish accurate course information but we do not accept responsibility for any mistakes or omissions. We will also try to make sure that we deliver our courses in line with our published information. However, we may not always be able to do so and you can find further information about this in our enrolment terms and conditions.