Student success model

Our Supporting Student Success model is built on our firm belief that every student deserves the chance to fulfil their potential. The model reshapes how students interact with the University throughout their studies, providing personalised, proactive support that reflects the full reality of individual student experiences, not just their academic performance.

Rather than waiting for students to fall behind, our model uses engagement data and learner analytics to anticipate needs and offer timely, tailored support. It moves away from a one-size-fits-all or deficit-based approach to create an environment where all students can succeed on their own terms, regardless of background or circumstance.

Nicole's story shows how we are committed to maximising our students’ success. Nicole was supported by Mary, one of our Early Intervention Specialists, during a key point in her studies, supporting her to make a decision that was right for her.

Mary helped me to move into a different course – she went above and beyond to help me, and I found her to be very comforting. Mary has helped me feel excited and passionate about my course again. I’m now studying Criminology and Criminal Justice and hope to work with youth teams and young offenders in the future.

“I was in a bad place personally, but the University has been the one consistent thing in my life and the fact that I didn’t have to lose my place here at UWS and was instead supported by Mary to make a change to better suit me and my circumstances, has given me such a happiness. I’m very much still in the game!

“I feel positive about my future and now have a clear goal of what it is I want to do, which has improved my mental health. The career opportunities feel not only more realistic, but more rewarding.”

Early Intervention Specialist Mary said: “I was delighted to support Nicole to continue her studies, not only to ensure she was happier in her new programme, but a big part of our job in the Student Success Team is to map our students’ skills against a career they are passionate about and to provide clear goals that feel achievable.

Once you work with the Student Success Team, the support doesn’t stop when we “fix” your problem. We continue to keep in touch with students throughout the remainder of their studies and beyond. It’s great to see how the students are getting on. After working with students and seeing the results, I feel so proud and fulfilled to have played a role in supporting that – my goal is always to help students fulfil their potential.”

Nicole's experience reflects the model in action, providing responsive and relational support to enable our students to thrive and succeed.