UWS Shop Accessibility Statement
Updated 23 September 2020
University of the West of Scotland (the "University", "us", "our" or "we") is committed to making our web presence as accessible as possible and we endeavour to make our website compliant with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and Web Content Accessibility Guidelines 2.1 (WCAG2.1).
The website referred to in this statement is our UWS Shop website ("the website", "our website", "this website", "the site"). We run a number of other publically available websites but these will have their own accessibility statements.
Where appropriate, we provide some hints and links in the sections below. Suggestions are offered in good faith for user convenience; but please note that plugins and software are used at your own risk. We are not responsible for any issues arising from the use of tools or plugins over which we have no influence or control. Although plugin suggestions are for Chrome, similar (and sometimes the same) plugins exist for other browsers.
The shop is built on the WPM Education Payment Platform (“the platform”, “this platform”). It is entirely a 3rd party platform and we have no control over the structure of the webpages therein. However, we want as many people as possible to be able to use this website for all their university purchases.
If you have a digital accessibility issue, question or comment relating to our website please contact us using the details below:
Remember to let us know exactly what it is you’re trying to find out about as this will help us help you. You can contact us if you:
We aim to respond to your email in 21 working days.
We aim to meet the needs of all our website users as best we can. The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you are not satisfied with our response and would like to make a complaint, please check our complaints procedure. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
University of the West of Scotland is committed to making this website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines 2.1 (WCAG2.1) - AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons:
On many webpages: heading levels have been omitted are not marked up logically; footer headings have been incorrectly classified as children of the page content and in some cases part of a list when they are not visually part of the lists. Many web pages use tables for presentation but they haven’t been marked as presentational and table headers are not marked up as such. Many web pages use text visually styled as headings, which are not marked up as such. This fails success criteria 1.3.1 (Info and Relationships), 1.3.2 (Meaningful Sequence), 2.4.2 (Page Titled), 2.4.6 (Headings and Labels), and 2.4.10 (Section Headings).
There are many focus indicator issues on this website which include:
These fail success criteria 2.4.3 (Focus Order), 2.4.7 (Focus Visible), and 2.4.11 (Focus Visible (Enhanced)).
Submenus within the website cannot be accessed on a keyboard basis. This fails success criteria 2.1.1 (Keyboard).
No skip link is included on the platform pages. Offering a skip link to move keyboard users straight to the content would be beneficial. This fails success criteria 2.4.1 (Bypass Blocks).
Drop down menus should always have a description that is explicitly associated with the field to make sure that users of assistive technologies will also know what the field is for. This fails success criteria 1.3.1 (Info and Relationships), 3.3.2 (Labels or Instructions) and 4.1.2 (Name, Role, Value) Select box has no description.
We have instances of broken links on every page in the website; a local link (anchor link) occurs but the destination does not exist. This fails success criteria 1.3.1 (Info and Relationships) Local link destination does not exist.
Pages currently include hyperlinks which are identified by colour only; these can be difficult to see for people with colour vision difficulties. This fails success criteria 1.4.1 (Use of Colour). Whilst we’re working on with our partner to rectify issues, you might find a tool like A+ FontSize Changer Lite helpful – it can automatically underline all hyperlinks on a page.
Across many pages on the website, adjacent hyperlinks, one with a link text, the other with an iconic representation of that link, point to the same destination. This fails success criteria 1.1.1 (Non-text Content) Adjacent links used for same destination.
Many pages of the website use the same link text for links going to different destinations. Users might not know the difference if they are not somehow explained. This fails success criteria 2.4.4 (Link Purpose (In Context)) Link text used for multiple different destinations.
A few pages on the website use link text that is too generic and does not identify the link purpose. The link does not seem to have any programmatically determined link context that can aid in identifying the purpose either. This fails success criteria 2.4.4 (Link Purpose (In Context)) Link text is too generic in its current context.
HTML has been used on all pages of the website to format presentational attributes instead of CSS. This fails success criteria 1.3.1 (Info and Relationships) HTML is used to format content.
Some input fields across the website are not programmatically associated with their respective labels. These fail success criteria 1.3.1 (Info and Relationships), 1.3.5 (Identify Input Purpose), 4.1.2 (Name, Role, Value). Input fields should always have a description that is explicitly associated with the field to make sure that users of assistive technologies will understand the purpose of the field.
Forms across the website do not contain distinct or clear submit buttons. This fails success criteria 3.2.2 (On Input) Missing button in form.
The forms used across the website have no visible label indicating the purpose of the input field. This fails success criteria 3.3.2 (Labels or Instructions) Field label not visible.
Forms across the website have drop down boxes (select) present without a submit button. This fails success criteria 3.2.2 (On Input) Provide a button for ‘select box’.
On many pages of the website the form input fields do not have a description that is explicitly associated with the field to make sure that users of assistive technologies will also know what the field is for. This fails success criteria 1.3.1 (Info & Relationships), 3.2.2 (Labels or Instructions) and 4.1.2 (Name, Role, Value) Input field has no description.
The form elements on many pages of the website have a label but text has not been added to that label (i.e. the label is empty). This fails success criteria 2.4.6 (Headings and Labels).
On many pages on the website, the form element has a label but text has not been added (label is empty). This fails success criteria 1.3.1 (Info and Relationships) and 4.1.2 (Name, Role, Value) Form control label is missing text.
The university logo image does not have appropriate alternative text. Unavailable products in the website catalogue do not have alternative text descriptions. Alternative products in the catalogue have unnecessary alternative text descriptions. There are no alternative text descriptions for the verification codes generated. This fails success criteria 1.1.1 (Non-text Content).
Reflowing at 400% causes some dropdown items not to be fully visible. Text spacing also causes text overflow. This fails success criteria 1.4.10 (Reflow).
Colour contrast is not sufficient for the social media links as well as borders around catalogue quantity and ‘All Departments’ call-to-action button and inactivated experience buttons. This fails success criteria 1.4.3: Contrast (Minimum).
The website does not have the language set on each page. This fails success criteria 3.1.1 (Language of Page) Language of page has not been set. For all pages on the website, the language of the page should be interpreted as British English (en-GB).
On the My Account page of the website, the ID used for an element on the page is also used for another element on the same page. This fails success criteria 1.3.1 (Info & Relationships) and 4.1.1 (Parsing) Element ID is not unique.
Although we have no control over the structure of the website, we are in discussions with the 3rd party supplier of this platform concerning their plan to address digital accessibility compliance issues that the platform contains. Once we have established a position in relation to this platform, we will update this statement.
A custom solution for the University is not a viable option and we are claiming that it would be a disproportionate burden at this time.
We have undertaken a manual digital accessibility assessments of the website. In addition, we undertake regular automated digital accessibility assessments of the website.
The University carried out a self-evaluation using a sector-leading, automated website governance platform (Siteimprove) to identify non-compliance issues. In addition, a manual digital accessibility review (involving 3 pages) of the website was undertaken by AbilityNet Limited on the 27 August 2020.
Details of assessments undertaken are included below:
The manual digital accessibility assessment of the website was undertaken on the 27 August 2020. It was carried out by AbilityNet Ltd and consisted of 3 pages using 10 accessibility tests.
The website is also assessed using a sector-leading, automated website governance platform to identify website errors, warnings - Siteimprove.
Using the Siteimprove platform, an automated digital accessibility review of the website is undertaken every 5 days.
This statement was prepared on 23 September 2020. We update this statement at least annually and will next review it in December 2020.
We are committed to ensuring that our website is accessible to all. This requires regular and ongoing website accessibility monitoring and improvement activities. To assist in these activities, we have engaged a sector-leading web governance platform - Siteimprove.
We are also committed to ensuring that digital accessibility is embedded in the digital creation and development process and this entails a programme of staff training in a variety of areas of digital accessibility from understanding WCAG 2.1 through to creating accessible documents with Adobe InDesign depending upon roles.