If you would like to see an Adviser one-to-one in a confidential setting, you can pre-book an appointment through The Hub. Appointments usually last 30 minutes and offer dedicated time to discuss your situation in more detail.
An Adviser may request that you book an appointment if you have emailed us or attended a drop in but they feel your situation would be best supported through one-to-one, confidential support.
In the current climate, appointments are available via telephone or virtual meetings via Microsoft Teams. If you would prefer to meet via Microsoft Teams, you do not have to use your camera. We're happy to help whether we can see your face or not.
If you have booked a telephone appointment, we will phone you at the designated time so please remember to keep your line clear. If we don't reach you, we will try a couple of times within the appointment slot so you do not need to try and contact us or The Hub - it is best to keep your line clear. If you miss us completely, you may re-book another appointment.