Accommodation FAQ's

You can make a booking by using the links below or on our website and follow the instructions provided. 

• Ayr applications and information
• Paisley application and information 

If you have any queries, please email the Accommodation Office at accommodation@uws.ac.uk 

Depending on the status of your application and the availability we will send you an offer for accommodation containing a link to your Rental Agreement which you will find on the Residence Portal.

Once you have checked the dates and payment on your lease, and accepted the offer for accommodation, work through your to do list. 

Once you accept the accommodation the next section is the to do list:
1) To make a pre-payment, full payment or set up a payment plan;
2) To upload a photograph;
3) Complete details, including address, emergency contact, and arrival date
4) Complete the induction
5) Accept the Terms and your offer.
If you need any further assistance please call our reservations teams who will be happy to assist you:

Ayr Residence: +44 (0)1292 886 316

Paisley Residence: +44 (0) 141 848 3159

Any special requests will be considered but cannot be guaranteed. 

We have accessible accommodation at our residences; please add any comments on your application
form regarding health or access requirements.

Learn more about our disability and accessibility initiatives at UWS

All our rooms are single occupancy only. We do not provide accommodation for families or couples.

Bedroom: Mattress, mattress protector, computer chair, desk, fully furnished.
Kitchen: Hob, oven, fridge freezer, microwave, kettle, hoover, iron, ironing board, mop & bucket, sweeping
brush. 

Towels, bedding, crockery, cutlery, and cooking utensils are not provided. You can buy the items we do not supply from our partner UniKitOut.com

There is no deposit however we do require a pre-payment of £100 to be made to confirm your booking before you arrive. This is deducted from your total accommodation fee.

UWS are unable to take payments in cash or travellers’ cheques. UWS would advise that the safest and simplest way to make a payment is through the Residence portal or online.

The University does not request that you have a guarantor. 

Yes, you can book accommodation if you are under 18 however, we recommend that you ask your parent or legal representative to read the Rental Agreement. 

You are required to book your arrival slot on the residence portal. Check out time is prior to 11am on the day of departure.

UWS endeavours to allocate students to flats that are appropriate to their situation and preferences.

Please enter any specific requests on your application. We will try to accommodate your requests but are
unable to provide any guarantees.

Limited car parking is available at our Ayr residences. Please contact the Residence Team to book in advance as availability may be limited. Our Paisley residences do not have student parking. 

All residences have free high-speed internet connections available

Our residences have a team of staff on-site to help students with any issues which arise. All of our residences have 24-hour on-site security, CCTV and individually secured rooms. In Ayr, and in the Storie Street residence in Paisley, we also have electronic access control. Please check details of the residence of your choice to see what security arrangements are in place. UWS also has a Wellbeing team. 

UWS has a strict policy that candles and plug in air fresheners are not permitted on site. 

If you bring or purchase a TV your room/flat, and use it to watch any live television or BBC content, you are require to pay for a television licence.

Further information on TV Licensing and for detailed information on your specific needs and circumstances at TVlicensing.co.uk. 

Smoking is not permitted in any UWS Residences, this policy includes all communal areas, lounges, hallways, corridors, and stairwells

Our no smoking policy also applies to bedrooms/flats and extends to external courtyard areas.

Residences will have specifically designated external smoking areas, please ask the team for details.

Yes, but all visitors must report to reception to sign in. This is for reason of safety and security and so that in the event of an emergency the management team will know who is on site. Each student is permitted a maximum of one guest at a time: one night during the week and 1 night at the weekend. 

All our residences are staffed 24-hours a day, 7 days a week. 

There are cycle racks at Ayr and Storie Street residences. These are left at the owners’ risk. No bikes are allowed in the rooms/flats. 

Pets are not allowed in any of the residences. 

You can cancel your accommodation if you contact the Residence Team in writing within 14 days of accepting your booking.

Throughout the year we organise a series of events. This is a good way to meet other residents. You can find details on our social media channels.

There is a common room at Ayr and Paisley Storie Street residence. The common room is your space, where you can watch TV, play pool, or have a get together with friends. 

Your inventory form is available on the Residence portal.

Your room is yours for the period of your lease. 

To make a claim you will need to contact the insurance company direct, details are available on the Welcome Guide. 

Each campus has a laundry with washing machines and dryers.

All letters and parcels are delivered to reception. You will need to check regularly for letters. The team will let you know there is a parcel to collect. 

Fridges are not permitted in bedrooms. Arrangements are provided in the kitchen to store chilled foods.

If you have a medical condition which requires you to have a fridge in your room evidence of this must be provided to the Residence Services Manager. 

It is the student’s own responsibility to clean their room and they are jointly responsible for cleaning their
flat. 

A list of local GP's will be provided on arrival. 

A list of local dentists will be provided on arrival. 

If you have issues with wi-fi or other IT problems please contact the helpdesk:
Helpdesk@uws.ac.uk or on 0141 848 3999

Please contact the Residences team on site or by email accommodation@uws.ac.uk

It is possible to terminate your contract but only in extenuating circumstances. Please contact the Residence Services Manager to discuss.