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Things Not Going Well?

There are many ways in which the University can help you get the most out of your student experience. If you feel things aren’t going well, either with your course or within your personal life, please talk to us for advice and support.

Course Related

If you’re experiencing any difficulties with your course, we are here to help. Your Personal Tutor is an excellent point of contact for any queries or concerns you might have. They can advise you of your options and explain the different support services available to you. You can find the name of your Personal Tutor by logging in to Self Service Banner and clicking on ‘View your personal tutor’ within the Student menu.

Missed classes?

If you’ve missed any of your classes, the important thing is to make contact with your Lecturer or Programme Leader. They can give you advice about how to catch up or put you in touch with our student support services if your personal circumstances are making it difficult for you to attend.

It’s especially important to reply to any emails you receive about your non-attendance at classes to prevent being withdrawn from your module by the University engagement panels.

Whatever the reason for your absence, we are here to help you get back on track.

Study pressures?

Remember that your Lecturers are here to help you with your studies so, if you find yourself struggling with any of your modules or coursework assignments, please speak to them. They will be able to clarify what’s required and make suggestions to help you.

You can also speak to your Personal Tutor or visit our Study Skills page for additional support.


There are a number of ways you can prepare yourself for resits and reassessments.

Firstly, check the Moodle page for your module to find any information relating to the resits, including consolidation sessions that may be running within your School.

Secondly, speak to your Lecturer for feedback on your original assessment to identify the areas you want to focus on.

Thirdly, remember that if you are carrying resits into your next academic year, you are free to attend all of the classes again.

Your Personal Tutor is also available to discuss any concerns you may have.

Changing your course?

Your Personal Tutor can provide advice about the options available to you for changing your course. The Programme Leader of your current course will also be able to provide advice about these options. If the courses are related, you may even be able to transfer credits from the modules you’ve already completed.

Thinking of leaving?

If you’re thinking of leaving your course, please speak to your Personal Tutor. They will listen to your reasons and advise you of the support available to you within UWS. If you still decide to leave your course, they will help you start this procedure.

You will need to speak to your Programme Leader and complete a Withdrawal Form. Your date of withdrawal is normally the last date of engagement with your studies.


Please note that, if you withdraw from your course during an academic year, this may affect your funding and you may become liable to pay pro rata charges for the weeks you have attended. Further information can be found on the Pro Rata Charges page.

Taking a break?

If you wish to apply for an extended break from your course for medical or personal reasons, please speak to your Personal Tutor about interrupted study and the options that may be available to you. You may be asked to provide evidence to support your application.

Mental Health/Personal Life

When you’re facing difficulties in your personal life, it can be difficult to focus on your studies and achieve your best. If you’re finding it difficult to cope or you’re experiencing issues that are affecting your personal well-being, please speak to us for help and support.

The Student Services team offer a range of services that can help you with any concerns you have.

Counselling service

Our free, confidential counselling service is available to all UWS students. We are welcoming, non-judgemental and able to offer a range of options to help you.

Multifaith chaplaincy

The multifaith chaplaincy team will listen to you in confidence and offer one-to-one support for any personal issues you wish to discuss. We work with students and staff from all faith and belief backgrounds.

Money advice

The Funding and Advice team are here to support you with information and advice from student funding options to budgeting and managing your money. We have a team of specialist advisers who can help with more complex student funding enquiries, such as repeating years or getting back on track if things go wrong.

International student support

The International Student Support team provide information, assistance and advice to both EU and non-EU students at UWS on matters including visas, finances, travel and visits from relatives.

Disability service

The Disability Service offers a range of guidance and support to students who have a disability, long-standing medical condition or specific learning difficulty.

Support from external organisations

In addition to the range of support offered within UWS, there are many other external organisations willing to listen and offer confidential help:

Last updated: 29/08/2017